Conditions of Use

                                 FAQ


1,Do you refund transaction fees if we request refund money?
we are sorry,  we would like to tell you that we don't refund your transaction fees if your
request refund money, we only refund your money back without transaction fees, because that
transaction fees is for credit card company and they already charged it from your total amount
immediately when you paid for your order. 
Below things may results in refunding,

A, In case the items size what you ordered is unavailable, you want your money back

B, Our Anti-fraud system says your order exsit high risk for certain reason, you don't like
to provide us with your proof  that says you made this payment and you are the owner of the
credit card, we have to refund you

C, Double charge

D,  You paid your order then decide to cancel it. 

E, Since certain countries customers are informed to have to pay extra shipping after they
payment, however customers don't like to pay this extra shipping and want their money back. 

2,How to guarantee the safety of personal information ?

We realize that customers are concerned about how the information they provide on-line will be
used. We are committed to protecting your privacy and will use the information we collect about
you to process your order and provide a more personalized shopping experience. We do not sell
or rent our list of customers to anyone, without their permission.
Many people are concerned about the security of online transactions. We can assure you of the
safety of the shipping on our website as well as the quality of products sold. It is safe to
shop here; we do not continue to have your payment information on the website after you shopping.
We also do not provide your personal information to other parties.

3,What if the product send to me doesn't looks like the one that is shown in the pictures?
Our products look like the pictures what shown on website, but we can't say the products 100%
are as same as pictures, because actually sometimes it exists light, items position difference
when we took the photos, we think you know about it. If there is big difference on color, style,
either you return this item or we give you discounts for it in your next order.

4,All orders need prepay? and do you guarantee we receive our orders 100%?
All orders need prepay, and you can pay via credit card, western union, money gram, bank
transfer. we guarantee you 100% receive your orders, if there is any customs problem, we resend
your order or refund you money .If Items not received,  please see the following information,1).
No Tracking Information Tracking number can be tracked online in 4 days apart from Hong Kong Air
Post which takes about a week. Under this circumstance,  If they can not provide any, refund will
be issued.

2). Item held at Customs
The time spent on Customs inspection varies by country and package content. When document is required
by Customs, the seller might be able to help as sender. Buyers are suggested to learn their Customs
policies, if Customs charges duty or tax, buyers have to pay it. For those packages seized, if you
receive any Notice of Seizure from Customs, you can send it to us for a refund.

3). Despatch from/ Arrival at sorting center/depot/hub
Tracking website does not always update timely. We recommend you to wait for a few days if the tracking
information keeps the same. In the meantime, we contact shipping company. Given that the there is no
further information for more
than two month, we will return your payment.

4). Packages are returned to sender
If a package is returned to us because of buyer fails to collect it (Incorrect address,not at home or
do not contact post office after notice is left, etc), the buyer will have to pay the shipping cost .

5). Claim on wrong delivery
We compare the address on seller’s shipping receipt, the address you provide as shipping address and
the delivery address. If no difference can be told from tracking details, you may ask your postal service for proof of delivery
address and signature.

5,After payment, can i cancel my order?

After your paypament, if we didn't ship your order out ,you can cancel it, shipped order can't cancel.

6,Do you sell other similar items what we can't find on your website?

Yes.If you can not find something you need on our website,you can contact our sales people.we will try our best to get them for you.


7,Can you post your catalog to my address or email your catalog to my email?

Sorry.We only offer online catalog.Please select what you need from our website directly.

9,What currency do you in on the price? is in U.S. dollars?

Yes, all price are in US Dollars on if you want to pay by euro, gbp or other currency, please choose the currency convertion where is on the top of the page.


10,Why choose us?

a. Offering the most complete collection of branded shoes,and update new items continuously!b. Always cheap price! All shoes here are provided at wholesale price!c. Always 24/7 friendly online live support! Anytime you want to buy, you can buy!d. Always fast delivery! The items you ordered wiil be delivered to you soon after we received your whole payment.e. Always be honest in the trading process!


11,Why do i trust you and your company?

Don’t worry us and our company! we are one of 100% credit shops ,we ship lots of items to USA, UK, Canada, AU,etc,every day. I can give you some shipment NO. of the parcels which we shipped to our customers from this country, you can log inhttp://www.11183.com.cn/english.html to track it ! We early hope to establish a happy and long term business relationship with you, so we will give you the best price and best services!


12,How to query the order ?

After your order is dispatched, we will offer you EMS or Hongkong Air Mail tracking no. & websiteThere are two methods to get above information from us,1. Visit our website and re-login to check the update status.2. Check your e-mail, for we will send update status to your e-mail address.Note: If you can't check it immediately with the tracking no. , please wait with patience. Some time is required by Express Company do uploading.


13,What problems needing attention when shopping ?

Please choose the correct dimensions.

Please fill in the correct delivery address.

After submitting an order, Please pay attention to your email messages.

If you have any questions, Please contact us as soon as possible.


14,What is the shopping process ?

Choose goods → Add to basket → Login/registration → Complete delivery address →

Choose distribution mode → Select a payment option → Submit the order →

Orders for verification → Delivery → Acceptance 

15,Do you dropshipping?

nikeairmax90shop.nl offers dropshipping services to all registered customers at no extra charge. Whether you create a general online store, or something a bit more specialized, you'll find all the stock you need at nikeairmax90shop.nl . No costly inventories, no complicated online account systems to manage, we'll do it all.?


Dropshipping with nikeairmax90shop.nl enables you to be your own boss with your own Internet company in just a matter of hours. All our inventory is available for dropshippers ; simply choose what products you want to sell, and contact our sales team for help!

In order to prevent any fraudulent activities we always double-check account details especially if the shipping address is different from the billing address.


We never include nikeairmax90shop.nl publicity materials or invoices in the packages sent to your customers. nikeairmax90shop.nl employs various methods in order in order to protect the true source of the goods and the price you as the vendor paid for them, ensuring continuous customer loyalty to you


If your customers experience any technical difficulties, or want to return goods purchased, they must first contact you as the nikeairmax90shop.nl account holder as well as the vendor of their purchased goods.


Please note it is your responsibility as the nikeairmax90shop.nl buyer/dropship vendor to be knowledgeable in all taxes and inform your customers in advance. 


nikeairmax90shop.nl accepts ZERO responsibility for providing tax information relevant to your country. However we will do whatever we can to help you minimize the tax burden if you have special packaging/declaration instructions.


To get started, browse our categories, and choose the hottest products you want to sell. When you're ready to start marketing your products, contact our sales representatives at alanshoestrader@gmail.com


16,How do i know your shipping cost and discounts?


FREE SHIPPING -- All Orders over 5 pairs ! If you paid the money by Western Union / Money Gram / Bank Wire Transfer payment : We offer you 5% discount for each order , If you are a wholesaler , we can give the best price for you . So Order more and Save more ! 


Also you can reach us via email or phone, we will help you out . 


Email : alanshoestrader@gmail.com


Mobile phone: 86-186-7027-4071


Our China Business Time:


8:30 am- 18:00 pm 


Thank you very much!All the bestFrom Sale Team : www.nikeairmax90shop.nl 


17,Do all orders ship by EMS?

No, most of our orders ship by EMS, but orders from Germany, Netherland, South Africa, we need to ship by DHL , TNT, CSS,so the invoice price is not same as website price. And we only can ship small orders to Brazil, Norway, Sweden, Switzerland by EMS, if large quantity orders, we have to ship through DHL,TNT or CSS, however, we are sorry, you need to add extra shipping. How much will that be? it depends on your order weight.



18,If free shipping, what is the shipping method? is EMS?

Yes, we say free shipping and ship method is EMS. If you want to use another shipping method, like DHL, TNT, CSS, then you need to add extra shipping



19,Is the nikeairmax90shop.nl. scam?

We can understand your nerve and anxiety as you order just from an internet shop and we are far from each other, but please believe that you can get your products what you ordered, usually you can get the tracking # within 24 hours after we get your payment and you can check the shipping status online use the tracking number. Otherswise, usually you can get your package in 4-7 working days after we ship it.


20,What is your return policy?


Returns


You can return back the merchandise when you got the package and don't like them at all.However, we are sorry to inform you that we don't pay the returning shipping cost for your returning, you need to pay for this by yourself. We refund you after we got your package and items are all in good condition.


Matters Notes:1. The outer packaging of goods is intact(including the parcel fillers and outer case or outer bags), accessories,tag,label, etc. are complete, and the goods are maintained the same as original quality. In order to protect you to return normally, please reserve the packaging for 1 month.2. Please specify the reasons for return, be sure to specify.3. If you handle return,you need to return the sales voucher,and you also need to return the invoice if the goods has it.4. Please provide the delivery invoice of mall or mailing packaging invoice of post office.5. If the goods has an additional gifts, please return the gifts. Gifts need to be maintained the original quality when you received. If gifts can not be returned, according to online prices, we will deduct the price from the refund.6. In order to avoid the damage of packing,please don’t put tape directly to the packaging of goods when you return the goods.please keep the goods and packaging the same as original quality.

We will not provide return service in the following condition:1.Any non-sale goods in this mall.2.Any goods that are used or defaced.

Special Note:1.The quality problems that mall admit:goods have significantly damaged, a large areas are dye or fade, and there are clear off-line, clear indelible stain.

2.The quality problems that mall can’t admit: ①The small end of a thread, flash (clothing goods are more common), different monitor generate little gap between color (due to different monitor,the color gap is difficult to avoid), Controversy in thickness and thin( can’t be identified), Alignment, feel, clothing details, changes in customer's personal subjective factors such as the wishes and so on.②customers should choose their own size personally according to the Size Wizard, Customer service do not provide advice. ③Pages and pictures are only a brief introduction of goods, All parameters of goods are subject to the real ones.3.Any non-normal use and storage of goods led to quality problems.4.Damage in goods outer packaging (including package filler and outer case or outer bag).Goods accessories, and so on are missing.

Return Process:Before you apply after-sales service, you must first contact shop online customer service, then we will register the information and inform you the return methods.



23,What is the order step?

You can place order on our website, just click” add to basket” what you want, then please follow the order tips to complete your order.



24,When will my parcels arrive?

USA/Canada/Australia/Asia: 4-7 business days Western Europe/South America: 7-9 business days Shipping time with more if other country,please contact us,thank you.Under normal circumstances,if you order and pay in the same day, the goods will be shipped the next day(if you pay in the morning,the goods will be shipped in the afternoon generally), if the shipping time is weekend, we will choose one day of weekend to ship according to orders amount. In case of holidays,we will correspondingly delay. Normal delivery of small parcels need 4-7 working days to arrive to the frequently transported countries United States, United Kingdom, German,France. Other countries need 4-9 working days, remote countries need 15-25 days. And if the group purchase large orders, delivery time will be increased 10-15 days on the basis of the above.


25,What is your payment method?

1)Western Union www.westernunion.com (2)T/T (Bank transfer) www.bank-of-china.com (3)Moneygram www.moneygram.com (4) Credit card, you can pay online by your credit cards as Visa card.

(5) PayPal


26,What are the prices?

We marked all prices with each models on our website and those prices are only suit for below countries and ship by EMS.


United States, Canada, Belgium, Britain, Denmark, Finland, Greece, Luxembourg, Malta, Norway, Switzerland, Portugal,Sweden, France, Spain, Austria, Australia, New Zealand, Papua New Guinea, New Caledonia in the multi-Kenya, Malaysia, Singapore, Thailand, Vietnam, Cambodia, Indonesia, the Philippines, Japan, Korea, Mongolia, Taiwan

If you are from one of the below countries, our website price is not suit for you, we need to give you a new price, and new price will be including shipping and no have discounts, the reason is your country is at the seventh or eighth or nineth or tenth of EMS Zone, these zones charges high EMS shipping rate, we can't afford free shipping or pay the extra shipping for you.It is better if you place an order on our site, we will email you exact price with shipping, when you see the price from us is good and meet your demands, you can go ahead your order, if you think the price is not suit for you, you can tell us to cancel your order. Additionally, if you have relatives or friends who lives in aboved mentioned country, you can ask them to send the packages to you through your guys :)

Pakistan, Sri Lanka, Laos, Turkey, Nepal, Brazil, Cuba, Guyana, Argentina, Colombia, Mexico, Peru, Panama, Bahamas, Bahrain, Iraq,Uganda, Jordan, Israel, Oman, Qatar, Kuwait, Iran, Madagascar, Syria, Côte d'Ivoire, Djibouti, Senegal, Kenya, Tunisia, United Arab Emirates, Cyprus, Egypt, Cayman Islands , Belarus, Czech Republic, Kazakhstan, Russia, Latvia, Estonia, Hungary, Poland, Romania, Ukraine.But Puerto Rico, it can be suit for website price as united states.From below countries customers' order, we have to ship by DHL or TNT, and we need to re-price. New price will be including shipping and no have discounts.

Netherlands and Fiji, Vanuatu, Bangladesh, Gibraltar, Myanmar, Barbados, Chile, Bolivia, Costa Rica, Ecuador, Dominica, Trinidad and Tobago, the Dominican Republic, El Salvador, Haiti, Grenada, Guatemala, Honduras, Jamaica, Paraguay, Uruguay, Venezuela, Botswana, Congo (Kinshasa), Congo (Brazzaville), Burkina Faso, Chad, Ethiopia, Eritrea, Gabon, Ghana, Guinea, Mali, Yemen, Morocco, Mozambique, Guinea-Bissau, Nicaragua, Maldives, Nigeria, Rwanda, Greenland, Saudi Arabia, Niger, Liberia, Algeria, Lebanon, Gambia, Lesotho, Libya, Malawi, Mauritania, Mauritius, Namibia, Seychelles, Somalia, South Africa, Sudan, Suriname, Tanzania, Togo , Zambia, Zimbabwe, Angola, Cape Verde, Swaziland, Croatia, Tonga, Albania, Bulgaria, Armenia, Azerbaijan, Georgia, Lithuania, Macedonia, Serbia, Montenegro, Slovakia, Slovenia, Tajikistan, Kyrgyzstan, mapTuvalu, Uzbekistan, Turkmenistan, Moldova, North Korea, Iceland, Guam, Saipan, East Samoa, Western Samoa, Andorra, Solomon Islands, Tahiti, Canary Islands, Channel Islands, Meng Tese + Flat, Sao Tome, Anguilla, Antigua and Barbuda, Aruba, Bermuda, Guadeloupe, Martinique, the Comoros Islands, Cook Islands, French Guyana, Marshall Islands , Mayotte, Nauru, Reunion Island, British Virgin Islands, U.S. Virgin Islands, Curacao (Netherlands), Turks and Caicos Islands, Saint Barthelemy, Shengyousite break Sri Lanka, St. Kitts, Saint Lucia, Saint Martin, Saint Vincent, Kiribati



27,What is the shipping cost?


If you order 1-2 shoes at a time , you need to pay $18 shipping fee. It is free shipping if you order more than 3 shoes at a time . (you can mix the order) but there is discounts if you order more than 12 items, well, the more you order, the more discounts you get ! Shipping cost is stated by us on our website for below countries:


United States, Canada, Belgium, Britain, Denmark, Finland, Greece, Luxembourg, Malta, Norway, Switzerland, Portugal, Sweden, France, Spain, Austria, Australia, New Zealand, Papua New Guinea, New Caledonia in the multi-Kenya, Malaysia, Singapore, Thailand, Vietnam, Cambodia, Indonesia, the Philippines, Japan, Korea, Mongolia, Taiwan 

If you are from one of below country, our website price is not suit for you, we need to give you a new price, and new price will be including shipping, the reason is your country is at the seventh or eighth or nineth or tenth of EMS Zone, these zones charges high EMS shipping rate, we can't afford free shipping or pay the extra shipping for you. 

Pakistan, Sri Lanka, Laos, Turkey, Nepal, Brazil, Cuba, Guyana, Argentina, Colombia, Mexico, Peru, Panama, Bahamas,Bahrain, Iraq, Uganda, Jordan, Israel, Oman,Qatar, Kuwait, Iran, Madagascar, Syria, Côte d'Ivoire, Djibouti, Senegal, Kenya, Tunisia, United Arab Emirates, Cyprus, Egypt, Cayman Islands , Belarus, Czech Republic, Kazakhstan, Russia, Latvia, Estonia,Hungary, Poland, Romania, Ukraine.

But Puerto Rico, it can be suit for website price as united states. 


From below countries customers' order, we have to ship by DHL or TNT,CSS, and we need to re-price.

Germany, Italy, Netherlands and Fiji, Vanuatu, Bangladesh, Gibraltar, Myanmar, Barbados, Chile, Bolivia, Costa Rica, Ecuador, Dominica, Trinidad and Tobago, the Dominican Republic, El Salvador, Haiti, Grenada, Guatemala, Honduras, Jamaica, Paraguay,Uruguay, Venezuela, Botswana, Congo (Kinshasa), Congo (Brazzaville), Burkina Faso, Chad, Ethiopia, Eritrea, Gabon, Ghana, Guinea, Mali, Yemen, Morocco, Mozambique, Guinea-Bissau, Nicaragua, Maldives, Nigeria, Rwanda, Greenland, Saudi Arabia, Niger, Liberia, Algeria, Lebanon, Gambia, Lesotho, Libya, Malawi, Mauritania, Mauritius, Namibia, Seychelles, Somalia, South Africa, Sudan, Suriname, Tanzania, Togo , Zambia, Zimbabwe, Angola, Cape Verde, Swaziland, Croatia, Tonga, Albania, Bulgaria, Armenia, Azerbaijan, Georgia, Lithuania, Macedonia, Serbia, Montenegro, Slovakia, Slovenia, Tajikistan, Kyrgyzstan, map Tuvalu, Uzbekistan, Turkmenistan, Moldova, North Korea, Iceland, Guam, Saipan, East Samoa, Western Samoa, Andorra, Solomon Islands, Tahiti, Canary Islands, Channel Islands, Meng Tese + Flat, Sao Tome, Anguilla, Antigua and Barbuda, Aruba, Bermuda, Guadeloupe, Martinique, the Comoros Islands, Cook Islands, French Guyana, Marshall Islands , Mayotte, Nauru, Reunion Island, British Virgin Islands, U.S. Virgin Islands, Curacao (Netherlands), Turks and Caicos Islands, Saint Barthelemy, Shengyousite break Sri Lanka, St. Kitts, Saint Lucia, Saint Martin, Saint Vincent, Kiribati



28,What shipping method do you take?

We can ship orders all over the world, usually we take EMS, DHL, TNT or other delivery, like Hong Kong Post, China mail. If you would like to take other shipping method, you can tell us.


29,Do you Accept Credit Card?

Yes, we accept Credit Card, but for now, we only accept Visa card, additionally, we accept western union, money gram and bank transfer, you can choose any payment method what you like, our payment information page: www.nikeairmax90shop.nl/site_map 

When you checkout as credit card payment, our system will collect 7% Credit Card charge rate. You can use your Visa Card to complete your payment, because Master Card can't work at this moment. Please attention below information:

Please fill in the correct payment information (Very important) Please make sure your credit card to support online shopping. Please make sure there is enough money to pay in your credit card,and note that we only support Visa card at this moment, so you can change another card for payment.Any doubts please contact your credit card company, they will be glad to tell you the reason.


30,What if a picture shows 2 or more shoes ? can i get all?

If a picture show 2 or two shoes and i add this shoes to my cart, will i receive all for website price? Sorry, the price just for one pair shoes , now for 2 or more shoes . For example, one picture shows 5 shoes , and the price is $ 55 , it means $ 55 just can get one pair shoes , can not get 5 pair shoes .